TABLE OF CONTENTS
Subprocessors
This Subprocessors page is an integral part of our Data Protection Addendum (DPA), Master Agreement, and Terms of Service. It provides an overview of how Wellspring collaborates with Subprocessors across all our product offerings, ensuring transparency and maintaining our commitment to delivering exceptional quality and service.
1. Core infrastructure services
Wellspring engages Subprocessors to support our infrastructure. These Subprocessors may have access to Customer Data.
|
Entity Name |
Purpose |
Corporate Location |
Relevancy |
|
Amazon Web Services (AP) |
Hosting |
Australia, Japan, Singapore |
Sophia |
|
Amazon Web Services (EMEA) |
Hosting, email, monitoring |
European Union |
Accolade Projects, Sophia |
|
Amazon Web Services (US) |
Hosting |
Canada, United States |
Accolade Projects, Scout, Sophia |
|
Azure (AU) |
Hosting |
Australia |
Accolade |
|
Azure (US) |
Hosting, integration transport |
United States |
Accolade, Accolade Projects, Evolve |
|
Azure (EU) |
Hosting |
European Union |
Accolade |
|
Carbonite Vault EU |
Backup |
European Union |
Accolade |
|
Carbonite Vault UK |
Backup |
United Kingdom |
Accolade |
|
Carbonite Vault US |
Backup |
United States |
Accolade |
|
CloudFlare |
Website security, content delivery, DDoS mitigation, distributed DNS |
United States |
Accolade, Accolade Projects, Astria, Flintbox, Scout |
|
Flexential |
Hosting, integration transport |
United States |
Accolade, Accolade Projects |
|
Heroku (Salesforce) |
Hosting |
United States |
Astria, Flintbox (US only), Scout |
|
Interconnect |
Hosting |
European Union |
Accolade |
|
Salesforce |
Hosting |
United States |
Evolve |
|
Virtual Vision (V2) |
Hosting |
Saudi Arabia |
Accolade |
2. Feature-specific Subprocessors
Some of our features and integrations require the use of additional Subprocessors. These Subprocessors may have access to Customer Data. Because these Subprocessors are not used uniformly, we review and update this list regularly to reflect their use in our software offerings.
|
Entity Name |
Purpose |
Corporate Location |
Relevancy |
|
Amazon Web Services |
Core Services (Inter-product integration transport, PDF generation) |
Australia, European Union, United States |
Accolade, Accolade Projects |
|
Azure |
DocGen Service, IEdison Service, and Agreements AI Service |
United States |
Evolve |
|
Amazon Web Services Quicksight |
User reporting, application metrics |
United States |
Astria, Sophia |
|
Basecamp |
Project collaboration |
United States |
Sophia |
|
Box.com |
Data transfer |
United States |
Flintbox, Sophia |
|
DataDog |
Performance monitoring and investigation |
United States |
Accolade, Accolade Projects |
|
Google Analytics |
Web Analytics |
United States |
Accolade, Accolade Projects, Flintbox, Scout |
|
Google Cloud |
Data warehousing and reporting |
United States |
Accolade |
|
Google Gmail |
Email notifications |
United States |
Sophia |
|
HubSpot |
Ticketing and support, email notifications, customer management |
United States |
All |
|
Jira Software |
Ticketing and support |
United States |
All |
|
Mailgun |
Email notifications |
United States |
Astria, Flintbox, Scout |
|
Microsoft |
Email and document storage |
United States |
Accolade, Accolade Ideas, Accolade Projects, Sophia |
|
NetSuite |
Payment processing |
United States |
Astria |
|
OpenAI |
Keyword expansion |
United States |
Accolade Ideas, Scout |
|
Papertrail (Solarwinds) |
User log management |
United States |
Astria, Flintbox, Scout |
|
Pavis |
Patent renewals |
Germany |
Astria |
|
Pendo |
Web analytics and User Feedback |
United States |
Accolade, Accolade Projects, Astria, Scout, Sophia |
|
Salesforce |
Ticketing and support, customer management |
United States |
Accolade, Accolade Projects, Astria |
|
SendGrid |
Email notifications |
United States |
Accolade, Accolade Projects |
|
Stripe |
Payment processing |
United States |
Flintbox |
|
Ybug |
Ticketing and support |
European Union |
Accolade Ideas, Accolade Projects |
|
Zendesk |
Ticketing and support |
United States |
Flintbox, Scout, Sophia |
3. Affiliates
In order to deliver dedicated and expert professional services, we engage our Affiliates as Subprocessors to assist with our data processing activities. All of these Subprocessors may have access to Customer Data.
|
Affiliate Name |
Purpose |
Corporate Location |
|
Wellspring EMEA Limited |
Consulting, support and maintenance |
Amsterdam, The Netherlands |
|
Wellspring Japan G.K. |
Consulting, support and maintenance |
Tokyo, Japan |
|
Wellspring UK Limited (Sopheon UK Limited) |
Consulting, support and maintenance |
London, United Kingdom |
|
Sopheon NV |
Consulting, support and maintenance |
Amsterdam, The Netherlands |
|
Sopheon GmbH |
Consulting, support and maintenance |
Darmstadt, Germany |
|
Sopheon Asia Pacific PTY Limited |
Consulting, support and maintenance |
Queensland, Australia |
4. Subcontractors
Wellspring subcontracts to the following companies for staff augmentation.
|
Name |
Purpose |
Corporate Location |
|
OSI Digital Pvt Ltd |
Staff augmentation for consulting, support and maintenance |
Hyderabad, India |
|
QAT Global |
Staff augmentation for consulting, support and maintenance |
Costa Rica |
5. Updates
Wellspring empowers organizations across the entire innovation lifecycle, and we continuously evolve to meet our customer’s dynamic business needs. This evolution may necessitate updates or changes to our Subprocessors. For instance, we might onboard a new service provider to enhance our capability to deliver exceptional software and services. Conversely, we may also streamline, consolidate, or reduce our reliance on certain service providers to maintain our commitment to excellence. Click here to subscribe to email notifications when updates to this page are posted.
Please visit our Privacy Policy for more information. If you have any questions, please contact us at privacy@wellspring.com.
Last updated 19th February 2026